This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.
Information you provide to us
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order details
- Messages you send through our contact forms or customer support channels
Information collected automatically
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring website or source
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to operate our website and provide our services in a simple and secure way.
We may use your information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions or requests
- Improve our website, products, and services
- Prevent fraud, unauthorized transactions, and misuse of our website
- Send promotional emails or newsletters, if you have chosen to receive them
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when needed to operate our business and serve you properly.
These third parties may include:
- Payment processors
- Shipping and delivery providers
- Ecommerce and website service providers
- Email marketing platforms
- Analytics providers
- Fraud prevention and security partners
- Legal or regulatory authorities when required by law
These providers only receive the information necessary to perform their services.
Payment Information
Payments made on our website are processed through secure third-party payment providers.
We do not store your full credit card information on our servers unless explicitly stated by the payment provider integration you use.
Please review the privacy policies of the payment providers used on our website for more information about how they handle your payment data.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, measure website performance, and support marketing efforts.
Cookies may be used to:
- Keep products in your cart
- Remember your settings and preferences
- Understand how visitors use our website
- Improve website performance
- Support advertising and remarketing campaigns
You can usually control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
Email Marketing
If you subscribe to our newsletter or choose to receive promotional emails, we may send you updates, product information, and special offers.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, security, and customer service needs.
When your information is no longer needed, we will delete it or retain it only in a form that no longer identifies you, where applicable.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain uses of your information
- Request restriction of processing
- Withdraw consent where processing is based on consent
- Request a copy of your data, where applicable
To make a privacy-related request, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before sharing any personal information.
Children’s Privacy
Our website is not intended for use by minors under the age required by applicable law, and we do not knowingly collect personal information from them.
If you believe that personal information has been provided to us in violation of this section, please contact us so we can take appropriate action.
International Users
If you access our website from outside the country where our business operates, your information may be transferred to, stored in, and processed in another country where data protection laws may differ from those in your location.
By using our website, you understand and agree to this transfer where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any changes will be posted on this page with the updated effective date.
Your continued use of the website after changes are posted means you accept the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Email: contact@relivious.com
Website: https://relivious.com/
Mailing address: 420 Main Street, Sainte-Marcelline-de-Kildare, Qc, CANADA, J0K 2Y0