This Refund and Returns Policy explains how Relivious handles returns, refunds, and order issues in a simple and transparent way. Please read this Refund and Returns Policy carefully before making a purchase. By placing an order on our website, you agree to the terms below.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Items that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at contact@relivious.com and include the following information:

• Your full name
• Your order number
• A short description of the issue
• Photos of the item, if the product arrived damaged or incorrect

We will review your request and provide return instructions if your return is approved.

Please do not send any item back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that it may take up to seven business days for your bank or payment provider to process and post the refund to your account.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include clear photos of the item and the packaging so we can review the issue quickly.

If your claim is approved, we may offer a replacement, store credit, or a full refund depending on the situation.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, some items may not be eligible for return once opened or used.

We also do not accept returns for:

• Items marked as final sale
• Gift cards
• Products damaged by misuse, improper handling, or normal wear and tear

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable unless otherwise required by law.

Exchanges

We do not guarantee direct exchanges. If you would like a different item, the fastest option is usually to request a return if eligible and place a new order.

Order Cancellations

You may request to cancel your order within 12 hours of purchase.

After this period, your order may already be in processing and cancellation may no longer be possible.

If your order has already shipped, you will need to wait until it is delivered and then request a return according to this policy.

Missing or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us at contact@relivious.com.

We will do our best to help track your package and find the best solution.

Please note that shipping delays caused by carriers, customs, weather, or high seasonal demand are outside our direct control.

Chargebacks

If you have an issue with your order, we encourage you to contact us first so we can help resolve it quickly and fairly.

Opening a chargeback without first contacting us may delay the resolution process.

Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

Email: contact@relivious.com

Policy Updates

We may update this Refund and Returns Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be posted on this page with the revised effective date.