Order Processing

Orders are usually processed within 1 to 3 business days after payment is confirmed.

Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Times

Delivery times may vary depending on your location, product availability, and carrier conditions.

Estimated shipping times are provided for convenience only and are not guaranteed.

In some cases, delivery may take longer due to high shipping volume, customs processing, weather conditions, or other external factors beyond our control.

Shipping Destinations

We currently ship to many regions. Availability may vary depending on the destination and the products ordered.

If we are unable to ship to your location, we will let you know as soon as possible.

Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow a short period of time for the tracking information to update after shipment.

Split Shipments

Some orders may arrive in separate packages.

This can happen when products are shipped from different locations or when part of an order is ready before the rest.

If this happens, you may receive more than one tracking update.

Delays

We do our best to keep everything on track, but shipping delays can occasionally happen.

Relivious is not responsible for delays caused by shipping carriers, customs, weather events, or incorrect shipping information provided at checkout.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged in transit, please contact us at contact@relivious.com.

We will do our best to help you review the situation and find the next best step.

Please note that once a package has been handed over to the carrier, final delivery is managed by the shipping provider.

Customs, Duties, and Import Fees

For international orders, customs duties, taxes, or import fees may apply depending on your country.

These charges are the responsibility of the customer unless otherwise stated.

Contact

If you have any questions about shipping or delivery, please contact us by email at contact@relivious.com.

Mailing address:

Relivious
420 Main Street
Sainte-Marcelline-de-Kildare, QC
Canada J0K 2Y0